Tailored services for Canadian
SMBs
BtoB appointment setting, sales, and customer support — for Canadian companies that demand a senior standard.
BtoB Sales Support
Sales isn't just process—it's understanding people, markets, and timing. We combine strategy with execution to build pipelines that actually convert.
We learn about your market, your ICP, and your competitive landscape before touching a single prospect. If you haven't tested strategies yet … No problem. We experiment deliberately and document what works. We also have our ways in mitigating the risk involved initially in terms of results and costs. (contact us for details)
- •We don't chase lead volume for its own sake. But we don't use quality as an excuse for thin pipelines either. Our goal is a disciplined process that generates consistent qualified pipeline and we're transparent about what that looks like in your specific market.
- •Our process is built around finding what actually works: the right niches, the right rhetoric, the right steps, then scaling that, not the noise around it.
- •Tools we use: LinkedIn Sales Navigator, Apollo, ZoomInfo, Instantly and similar platforms for personalized outreach in all its types.
- •Appointment setting is where we start. The full B2B sales cycle is where we can take you.
"The most important thing in communication is hearing what isn't said." Peter Drucker
Customer Support and Inbound sales
Bilingual, customer-first support that feels human—not transactional. We combine responsiveness, security, and visibility to deliver a seamless experience across every interaction.
Bilingual (FR/EN) customer support with cultural fluency, especially for Quebec. Agents who make your customers feel heard not like a ticket number. We work on your account the way an enterprise vendor would because your data deserves that standard regardless of your company size.
- •CRM & Project Management Full pipeline visibility and ticket management through tools like HubSpot, Salesforce, Jira, Zoho, and Basecamp.
- •Data Security Endpoint protection via tools like Bitdefender, GravityZone, credential management through 1Password and other tools, Virtual Desktop Infrastructure ensuring your data never touches a collaborator's personal device.
- •Omnichannel Communication Encrypted VoIP channels, secure internal communication tools, and fully access-controlled environments across every touchpoint.
- •Reporting Real-time live dashboards. Not monthly PDFs.
Irovli Ltd is registered in the UK. Fully GDPR compliant.
Not gig workers.
Not junior hires.
Stable contracts, institutional knowledge that doesn't reset every quarter. Your account stays consistent from day one to year five.
Single point of contact — a senior who knows your account inside out, from day one.
Client-defined KPIs — SLAs written to be measured by you, not reported by us.
Month-to-month — no lock-in. You stay because the results are there.
Industries we work with
IT companies
Technical sales & support
We look for your ideal prospects, explain your services and offerings and book meetings. We also provide frame work for effective product demos.
Smal medium sized SaaS Companies
Onboarding & retention
We help small and medium sized companies Grow their pipeline via BtoB appointment setting. As well as absorb pressure by providing highly qualified collaborators to handle customer support and tickets.
B2B Manufacturers & Distributors
Client intake & scheduling
We study the market you operate in and your competition as well as your competitive differentiator. We determine proper ways to reach out to potential buyers, test and set strategies, qualify them, and schedule face to face or virtual meetings. We also aim to document and refine the sales process involved as we make progress and identify what s efficient and the best strategies for you. We keep the possibility to manage the full BtoB sales cycle open through coordination between our internal team and your team.
Retail & E-commerce
CX & loyalty support
How you handle customers determines whether they come back. We make sure they get the best service through documented de-escalation process, First Call Resolution approach and promoting Net Promoter Score (NPS) among other things.
Not sure which service fits?
Let's talk.
A 15-minute call is all it takes. We'll tell you honestly if we're the right fit.