We pay well so your customers are
treated well
Less greed, less turnover, better service, continuity.
We specialise in BtoB appointment setting, sales and customer support for Canadian companies.
We are not the cheapest BPO and we are not the most experienced either. We are just building the BPO we would hire ourselves.
“We do not sell cheap labor. That's the root cause of every problem in this industry. Fair compensation creates lower turnover, higher engagement, and that difference lands directly on your customer experience.”
The problems we fix
Six things broken in every BPO — and how we built around them.
Customers churn
Your customer calling in frustrated they get an agent who is underpaid and overworked. The agent just reduces the volume and empathizes robotically; your customer gets even angrier…
Linguistics
Your customers feel like speaking to a wall sometimes … due to Lack of conflict resolution and soft skills.
Shady sales practices
Using social engineering dressed as sales to book deceptive B2B appointments.
Vendor Lock-In
You are locked in with a certain BPO, because it's hard to break up, some of the data is theirs now…
HR
A revolving door dressed as a talent acquisition strategy. Trainees in. Squeezed and Burned out. Gone. New ones in. Repeat. And you pay for the HR team managing the cycle, not the results coming out of it.
Overcharging
Paying for layers of management that has nothing to do with your account
Our manifesto
We are small by design. Every account gets direct senior attention — not a junior team managed from a distance.
Read the manifesto →No managers. Working seniors. Managers earn more while doing less. We flipped that.
Bad news travels up, not down. Honesty is built into the structure — not punished.
Your data is yours. We put that in writing from day one. You stay by choice.
Trust is built gradually. No SLA or AI monitoring replaces it. We earn it step by step.
Present where it matters
Canada
Serving Canadian market, with deep bilingual fluency for French and English speaking regions alike.
Morocco
Casablanca officeDeveloping international trade between Morocco and Canada, aligned with Degital Morocco's 2030 vision.
Why Chose Irovli?
Because we value our colaborators by being less greedy, and our collaborators value your clients cause they are getting paid more than enough to care about the job.
or reach us at belhanbel.h@irovli.com