Absorbing B2B risks for SMBs
Shared risk, performance-aligned pricing, continuity
We specialise in B2B sales and account management for Canadian SMBs
We are not the cheapest BPO and we are not the most established either. We are just building the BPO we would hire ourselves.
We do not sell cheap labor. That's the root cause of every problem in this industry. Fair compensation creates lower turnover, higher engagement, and that difference lands directly on your customer experience.
The problems we aim to fix
Six things broken in many BPOs, and how we built around them.
Customers churn
Your customer calls in frustrated, and gets an agent who is underpaid and overworked. The agent just rushes to close the call and empathizes robotically; your customer gets even angrier…
Linguistics
Your customers sometimes feel like they're speaking to a wall, due to a lack of conflict resolution and soft skills.
Shady sales practices
Using social engineering dressed as sales to book deceptive B2B appointments.
Vendor lock-in
You are locked in with a certain BPO because it's hard to leave. Some of the data is theirs now…
HR
A revolving door disguised as a growth strategy. Constant turnover, endless onboarding, and burnt-out reps. You end up paying for the machinery of HR churn instead of your pipeline.
Overcharging
Paying for layers of management that have nothing to do with your account.
Our manifesto
We are small by design. Every account gets direct senior attention — not a junior team managed from a distance.
Read the manifesto →No managers. Working seniors. Managers earn more while doing less. We flipped that.
Bad news travels up, not down. Honesty is built into the structure — not punished.
Your data is yours. We put that in writing from day one. You stay by choice.
Trust is built gradually. No SLA or AI monitoring replaces it. We earn it step by step.
Present where it matters
Canada
Serving Canadian market, with deep bilingual fluency for French and English speaking regions alike.
Morocco
Casablanca officeDeveloping international trade between Morocco and Canada, aligned with Degital Morocco's 2030 vision.
Why Choose Irovli?
Because we value our collaborators by paying them fairly, they, in return, value your clients. Because they are compensated well enough to care about their work.
or reach us at talktous@irovli.com