Privacy Policy

1. Information We Collect

We collect the following information when you voluntarily submit it through our website form:

• Email address — to send you updates, BPO insights, and occasional marketing communications
• Timestamp of consent — recorded automatically when you submit our form
• IP address (anonymized) — for security and rate-limiting purposes only

We do not collect names, phone numbers, addresses, or payment information through this form.

2. How We Collect Your Information (CASL Compliance)

Under CASL, we require your express consent before sending you commercial electronic messages (emails). Our signup form includes an unchecked checkbox with the following wording:

We record the following for every consent:

• The exact date and time you checked the box
• The version of the consent language at that time
• The webpage where you provided consent

3. How We Use Your Information

Every email we send includes:

• Our full business name and mailing address
• A working unsubscribe mechanism

4. Your Rights (PIPEDA / Bill C-27)

Under Canadian privacy law, you have the right to:

• Access — request a copy of your personal information
• Correct — update inaccurate information
• Delete — request erasure of your data
• Withdraw consent — opt out at any time

5. Quebec Law 25

This Privacy Policy is available in French (toggle above). We will notify the CAI within 72 hours of any privacy breach.

6. Our Privacy Officer